FAQs

Paintless dent repair is a specialized method for removing small dents and dings from a vehicle's exterior without affecting the original paint. It's particularly effective for hail damage. Our skilled technicians use specialized tools to carefully manipulate the metal from behind the damaged area, restoring it to its original shape. This technique preserves the factory finish, maintains the vehicle's value, and is both cost-effective and eco-friendly. PDR is especially suited for addressing the multiple small dents typically caused by hailstorms.

As a vehicle owner, you're not required to get a virtual estimate or use the repair facility recommended by your insurance provider. You have the legal right to choose your preferred repair shop. It's worth noting that virtual estimates may not capture all damage accurately, and insurance-recommended facilities might prioritize the insurer's interests. We suggest selecting a repair shop you trust to ensure your vehicle receives the best possible care.

You're not obligated to use the repair shop suggested by your insurance company. While insurers may have agreements with certain facilities, you have the freedom to choose any repair shop. Opting for a specialized hail repair facility like ours ensures your vehicle is handled by experts who focus on preserving your car's original panels, factory paint, and overall value. Our advanced techniques, including paintless dent repair, allow us to fix dents without compromising your vehicle's finish.

We're committed to making the process as smooth as possible for you. After you've initiated a claim with your insurance provider, we'll handle the rest. Hail damage is typically covered under comprehensive insurance, usually involving a deductible of $250, $500, or $1,000. This is generally the only out-of-pocket expense you'll encounter. Once you provide us with your claim number, we'll manage the estimate, communicate with your insurance company, and arrange the repair. When your fully repaired vehicle is ready, you'll only need to bring the insurance check and your deductible. With over 25 years of experience in managing hail claims, we ensure a hassle-free process for you.

A direct repair facility (DRP) is a repair shop that operates under specific agreements with insurance companies. While these arrangements may appear convenient, they often prioritize cost savings for the insurer rather than optimal repairs for the vehicle owner. At HM Dent Works, our primary commitment is to our customers, not insurance companies. This allows us to focus on delivering high-quality repairs without compromising on standards or cutting corners.

Yes, your insurance provider has already subtracted your deductible from the check they sent. However, this doesn't mean your deductible has been paid. For instance, if your total repair cost is $1,000 and your deductible is $250, you'll receive a check for $750 from your insurer. You'll then need to pay the $250 deductible to us when you collect your repaired vehicle. It's important to note that you're only ever responsible for paying your deductible amount, not any additional costs.

Our estimates accurately reflect the true cost of professional repairs, considering all necessary work. Insurance companies often provide initial estimates that are lower than the actual repair costs, sometimes hoping vehicle owners will accept the check without pursuing repairs. Once your vehicle is in our care, we conduct a thorough assessment and file a supplement to document any additional damage. This process ensures you receive fair compensation for all necessary repairs.

The cost of hail damage repair varies depending on factors such as the number of dents, their size, and the affected areas of your vehicle. If you have comprehensive coverage, you'll only need to pay your deductible, with your insurance covering the remaining costs. Hail damage claims are typically classified as comprehensive, not collision or at-fault claims. In most cases, this means your insurance rates won't increase. Any rate changes are usually due to widespread storm activity in your area rather than your individual claim. We recommend consulting your insurance provider for specifics about your policy.

The timeline for paintless dent repair (PDR) depends on the severity of the damage. For vehicles that qualify for full PDR, repairs are usually completed within a few days—and often within the same week. We focus on delivering efficient, high-quality results without unnecessary delays. During peak hail season, turnaround times may be slightly extended, but we’re committed to keeping you informed every step of the way.

Our repair timeline varies based on the severity of the damage, but we always aim to minimize the time you're without your vehicle. We don't schedule your car until we have full insurance approval, ensuring you don't waste rental days or experience unnecessary waiting. If your vehicle requires 100% PDR (Paintless Dent Repair), the job typically takes 2-5 days. For cars needing additional paint, parts, or glass work, the repair could take 5-14 days. Our team works efficiently and professionally to return your vehicle to the road as quickly as possible.